Shipping policy

Shipping Policy

Last updated: 18 May 2026

At Verdant Marketing SA, all products are sold and delivered as digital products.

We do not sell or ship physical products.

No Physical Shipping

Because our products are digital downloads and online resources, no courier, postal service, or physical delivery is required.

This means:

  • No physical parcel will be shipped
  • No delivery address is required for product delivery
  • No shipping fee is charged
  • No tracking number will be issued
  • No collection or in-person delivery is available

Digital Product Delivery

After completing your purchase, you will receive access to your digital product electronically.

Depending on the product purchased, this may include access to:

  • Online course material
  • Digital planner resources
  • PDF guides
  • AI prompt packs
  • Checklists
  • Templates
  • Bonus resources
  • Related online learning materials

How Access Is Provided

After purchase, customers will receive an email with access details.

This email may include:

  • Login instructions
  • Download links
  • Course access details
  • Product access instructions
  • Bonus resource information

Please make sure the email address entered at checkout is correct, as this is where your access details will be sent.

Delivery Time

Digital access is usually provided shortly after successful payment confirmation.

In most cases, access details should arrive within a few minutes. However, delays may occur due to:

  • Payment processing delays
  • Incorrect email address entered at checkout
  • Email delivery delays
  • Spam or junk mail filtering
  • Technical issues with the website, course platform, or payment provider

If You Do Not Receive Your Access Email

If you do not receive your access email, please first check your:

  • Spam folder
  • Junk folder
  • Promotions tab
  • Email address used at checkout

If you still cannot find the access email, please contact us for assistance.

Contact for Delivery Support

For help with digital product access, please contact:

Tineke Moller
Email: tineke.moller99@gmail.com

When contacting us, please include:

  • Your full name
  • Your order number
  • The email address used at checkout
  • The product purchased
  • A brief description of the issue

Incorrect Email Address

If you entered the wrong email address during checkout, please contact us as soon as possible with your correct details and proof of purchase.

We may need to verify your order before updating access details.

Access Problems

If you experience technical issues accessing your digital product, we will make reasonable efforts to assist you.

Access issues may include:

  • Not receiving the access email
  • Broken download link
  • Login problem
  • Course access issue
  • Missing file or bonus resource

Important Note About Digital Products

The Verdant Launch System and related products are fully digital. Customers access the course, planner, guide, prompts, checklists, and bonus resources online after purchase.

Because no physical goods are shipped, this policy should be read as a Digital Delivery Policy as well as a Shipping Policy.

Refunds

Refunds for digital products are handled according to our Refund Policy.

Our refund policy is a 7-day conditional refund for digital products, subject to whether the product has been accessed, downloaded, or used.

The full refund policy is available at:

verdantmarketingsa.co.za/legal/refund